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Payments
Funding of the account (6)
How can I fund my account?
How to transfer funds between accounts in the Personal Account (internal transfer)?
Conversion rate when depositing or withdrawing
There was en error when processing my deposit. What should I do?
I have funded my account through wire transfer, but the funds have not been credited to my trading account yet, What should I do?
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Withdrawal (9)
How do I withdraw funds from my trading account?
Currency rate for withdrawal of funds
How long does it take to process my withdrawal request?
Can I withdraw funds to my companion's / friend's account?
Can I withdraw funds if I have open positions?
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Verification and request for documents (5)
You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?
What documents should I provide when I have document request?
Why can not I trade? The system says that trade is blocked.
I was asked to provide documents for verification. Why should I provide them and how safe is it?
How long does it take to check documents?
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