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Verification and request for documents

You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?
We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times. We count on your full unders...
What documents should I provide when I have document request?
In the case of a request for documents from our Company, you will receive email with detailed instructions, which will indicate the documents you have to pr...
Why can not I trade? The system says that trade is blocked.
Please make sure that you have confirmed your profile by sending all the necessary documents. If you are not sure whether your account was verified or do no...
I was asked to provide documents for verification. Why should I provide them and how safe is it?
We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times. We count on your full und...
How long does it take to check documents?
After uploading documents to your personal account or sending them by e-mail, our operator will process the data within several working hours. If the docume...