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Withdrawal

How do I withdraw funds from my trading account?
To withdraw your funds: In the web based trading platform, please go to Withdraw section: Then, select New Request > Wire Transfer > Withdraw ...
Conversion rate when depositing or withdrawing
When transferring funds in a currency other than the US dollar, the amount of the transferred funds is converted into US dollars at the rate at the time of ...
You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?
We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times. We count on your full under...
How long does it take to process my withdrawal request?
Withdrawal request processing time may vary according to the payment method you have selected. Wire Transfer: In case you have submitted your request...
Can I withdraw funds to my companion's / friend's account?
Please keep in mind that, as per our company policy, we are not allowed to process withdrawals to third party bank accounts. This means that you can only w...
Can I withdraw funds if I have open positions?
Yes, you can withdraw funds if you have open positions. However, you should keep in mind that your total open position amount, adjusted to current P/L,...
What is SWIFT code and how do I know it?
SWIFT is an international banking standard that allows banks to identify one another. To learn your bank's SWIFT code, please request this info in...
What is IBAN and how do I learn it?
IBAN stands for International Bank Account Number, meaning a unique number identifying a client account with a bank or other financial institution. To learn...
My withdrawal request is constantly being rejected. Why is this happening?
There may be multiple reasons for your withdrawal request being rejected:   1. your account balance is insufficient to process your request; please mak...
What are correspondent bank account and transit account?
Sometimes, correspondent bank accounts and transit accounts are used to process wire transfers. If you have such accounts in your bank account details, plea...